Proposing a Model for the Chart of Public Mobility Services

Member States of the European Union are becoming more and more involved into interventions aiming at improving local public transportation services. Several EU and national regulations define passengers’ rights and obligations as well as how to analyze service offerings from mobility service providers. A typical tool for ensuring the quality of such services on a local or regional basis is represented by the Chart of Services, who are proliferating in several countries. However, a unified model capable of finding easy application on a wider scale has not yet come to reality. In this paper we propose a first model for a unified chart of public mobility services addressing both the delivered and perceived service quality via indicators categorized into an ad-hoc taxonomy. These indicators allow to assess, compare and publish data about the available service offerings. The model has been tested in a real case, thanks to the collaboration of local authorities, citizens, local public transportation companies and trade unions.